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Configure Phone Providers for Call Forwarding

Use this guide to forward calls from your existing business number to one of your Reflekt Legal assistant numbers so your AI receptionist can start answering inbound calls.

Before You Start​

Make sure you have:

  • The Reflekt Legal assistant number you want to forward calls to
  • Admin access to your phone provider account
  • A decision on whether Reflekt Legal should answer all calls or only missed / after-hours calls
  • A forwarding method that preserves the original caller's phone number in caller ID
tip

If you want Reflekt Legal to act as your primary receptionist, use immediate forwarding or place the assistant number first in your routing flow. If your staff should answer first, use a no answer, busy, or after-hours rule instead.

Caller ID Requirement​

Your forwarding setup must pass through the original caller ID to Reflekt Legal.

  • The assistant should receive the caller's real phone number, not just your main office number
  • Avoid routing setups that replace or mask the original caller ID
  • During testing, confirm the forwarded call shows the original caller's number

If your provider only presents your business number on forwarded calls, contact the provider before going live and ask whether they support forwarding that preserves the original caller ID.

Choose Your Provider​

If Your Provider Is Not Listed​

Most providers use similar language for this feature. Look for settings labeled:

  • Call Forwarding
  • Call Handling
  • Routing
  • Incoming Call Rules
  • Answering Rules
  • Business Hours / After Hours

If you do not see any of those options, contact your provider and ask them how to forward your main business number to an external number.

Test Checklist​

After setup, confirm that:

  • Calls to your published business number ring through to the correct Reflekt Legal assistant number
  • The forwarded call includes the original caller's number in caller ID
  • The routing behaves correctly during business hours and after hours
  • Your team knows whether calls are now being forwarded immediately or only on missed calls
  • Any voicemail or fallback routing still behaves the way you expect

If you need help validating your setup, contact [email protected].