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RingCentral

Use RingCentral's Call Handling & Forwarding settings to route inbound calls from your existing RingCentral number to your Reflekt Legal assistant number. If your main number first lands in a call queue, update the queue routing as well.

Before You Start​

Make sure you have:

  • Your Reflekt Legal assistant number
  • Admin access to RingCentral
  • A decision on whether calls should forward immediately, after a delay, or only after hours
  • A routing setup that preserves the original caller's number in caller ID

Caller ID Requirement​

When you test RingCentral forwarding, confirm the forwarded call still shows the original caller's number to Reflekt Legal. Do not rely on a setup that only shows your office number.

Set Up Forwarding​

  1. Sign in to the RingCentral Admin Portal.
  2. Go to Users and open the user, number, or extension that currently receives inbound calls.
  3. Open Call Handling & Forwarding.
  4. Under Forwarding Numbers, add your Reflekt Legal assistant number.
  5. Update the answering rule so calls forward immediately, after a delay, or only during after-hours, depending on your setup.
  6. Save your changes.

If Calls First Go to a Queue​

If your published number routes to a RingCentral call queue before it rings a specific user, update the queue flow instead of only changing the user's forwarding settings.

  1. In the Admin Portal, open the call queue that receives the inbound call.
  2. Review how the queue handles unanswered calls, overflow, after-hours calls, or final fallback routing.
  3. Set the queue's fallback destination to your Reflekt Legal assistant number wherever you want the handoff to happen.
  4. Save the queue changes and place a live test call through the full queue path.
tip

If staff should get the first chance to answer, keep the queue members and timers in place, then send the queue's unanswered or after-hours calls to Reflekt Legal as the fallback destination.

Test Your Setup​

  1. Call your published business number.
  2. Confirm the call routes to the correct Reflekt Legal assistant number.
  3. Confirm the forwarded call includes the original caller's phone number in caller ID.
  4. Verify the rule works during the times and conditions you configured.
  5. If you use a queue, verify the call follows the full queue path before forwarding at the expected step.

Official Help​

If you need help validating your setup, contact [email protected].